FAQ

Frequently Asked Questions

Reaching out to a therapist for the first time can bring up a lot of questions. Here are answers to the ones we hear most often.

Section 01

Getting Started With Therapy

If something in your life isn't working the way you want it to — whether that's anxiety, grief, relationships, a transition, or simply a desire for deeper understanding of yourself — therapy can help. You don't need to be in crisis to benefit. You just need to want change.
Haylie specializes in individual, couples, family, and group therapy for adults navigating anxiety, depression, trauma, perinatal mental health, life transitions, and self-trust work. Emily specializes in individual therapy, parent coaching, and social skills training — with deep expertise in supporting clients with autism, ADHD, learning differences, and developmental needs. If you're unsure, schedule a free consultation and we'll help guide you.
Our free consultation is a brief, no-pressure conversation — typically 15–20 minutes — where we get a sense of what you're looking for, you ask any questions, and we explore whether we feel like the right fit. There's no obligation to book sessions.
After your free consultation, if we both feel it's a good fit, we'll schedule your first session. You'll receive intake paperwork to complete before we meet, and your first session will be a chance to share your story and what brought you here.

Section 02

Most sessions are 50–60 minutes. Couples and family sessions may sometimes be longer, especially in the early stages of work.
Both. We offer in-person sessions in the Atlanta area and virtual therapy across Georgia and South Carolina. You can choose whichever fits your life best, and you can switch between formats over time.
Most clients begin with weekly sessions to build consistency and momentum. As you progress, we may move to biweekly or monthly sessions depending on your goals and what's working.
We ask for 24-hour notice for cancellations. Late cancellations or no-shows may be subject to the full session fee.

Section 03

We're happy to share current session rates on a free consultation call. We can also discuss sliding-scale availability if that's something you're exploring.
We are currently out-of-network with insurance providers. We can provide superbills for out-of-network reimbursement — depending on your plan, many clients are able to receive partial or full reimbursement from their insurance company.
We have limited sliding-scale availability. Please reach out on a free consultation call to discuss whether this could be a fit for your situation.
Yes, we can provide superbills you can submit to your insurance for potential reimbursement.

Section 04

Yes. What you share in therapy is confidential and protected by HIPAA and state laws. We will not share information about you or our work together without your written consent.
There are a few legally required exceptions: if there is an imminent risk of harm to yourself or another person, if there is suspected abuse of a child, elderly person, or dependent adult, or if records are subpoenaed by a court. We'll review these in detail at your first session.
We use HIPAA-compliant systems for video sessions, scheduling, billing, and record-keeping. Your privacy is something we take seriously at every step.

Section 05

Our specialties include anxiety, depression, trauma & attachment (with IFS and IFIO), motherhood & perinatal therapy, life transitions, self-trust & self-esteem, parent coaching, social skills training, and support for neurodivergent clients.
We work with individuals, couples, families, and parents. Both Haylie and Emily primarily see adults; Emily also supports teens and clients with developmental considerations.
Haylie primarily works with adults, couples, and families. Emily works with adults and teens, particularly those with developmental, behavioral, or social needs.
Our office is located in the Atlanta, Georgia area for in-person sessions. We also offer virtual therapy across Georgia, South Carolina and Florida.

Section 06

Under Section 2799B-6 of the Public Health Service Act, healthcare providers are required to inform individuals who are not using insurance — both orally and in writing — of their right to receive a Good Faith Estimate of expected charges. You have the right to receive a Good Faith Estimate explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
If you believe you've been wrongly billed, you may contact the Georgia Secretary of State at https://sos.ga.gov/. For more information about your rights under Federal law, visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf.

If your question isn't answered here, please reach out — we'd love to hear from you.

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